Challenges
Constant innovation in the service industry
Fun Factory faced the challenge of enhancing visitor experiences and embracing digital transformation. The traditional manual process of queuing and topping up the Funcard, a card that holds points for rides, proved cumbersome, leading to missed opportunities for engagement and eventually losing customers.
To facilitate online customers, Fun Factory now needed a centralized management system to track online transactions and streamline the top-up process.
Solutions
The digital transformation
Devbeans hit all the sweet spots by targeting and transforming every touch point for for both the customers and the administration.
Designed and developed a cutting-edge, modern, and fun website to align with Fun Factory’s brand.
Introduced an online card management system with a secure payment gateway for handling transactions. Implemented robust user authentication for account and financial security. Set up email notifications for recharge confirmations, transaction receipts, and low Fun Card balance alerts.
Developed a backend system, including an admin portal for managing Fun Card information such as balances, transaction history, and user accounts. Created a user portal with a user-friendly interface for checking balances and recharging Fun Cards.
Conclusion
Fun Factory’s digital transformation ensures a customer-centric future, overcoming challenges with a modern website and online card management. This strategic move positions the park at the forefront of innovation, blending technology and entertainment seamlessly for success in the digital age.